FAQs

1. How do I place an order?

To place an order, browse our products, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information. Once completed, you'll receive an order confirmation email.​

2. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and other secure payment options. All transactions are encrypted for your safety.​

3. Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times vary:​

  • United States: 4-12 business days​
  • Rest of the World: 6-12 business days

Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.​

4. How can I track my order?

If you selected Priority Insured Shipping, you'll receive a tracking number via email once your order has shipped. Use this number on our tracking page to monitor your shipment's progress.​

5. What is your return policy?

We accept returns within 30 days of delivery for unused items in their original condition. For Priority Insured Shipping orders, a 90-day money-back guarantee applies. To initiate a return, contact us at support@akemyo.com.​

6. How do I contact customer support?

Our support team is available 24/7. Reach us via the contact form on our website or email us directly at support@akemyo.com. We aim to respond within 24 hours.​

7. Are my personal and payment details secure?

Yes, we prioritize your security. Our website uses SSL encryption to protect your personal and payment information. We do not store your credit card details.​

8. Can I change or cancel my order after placing it?

We process orders quickly to ensure prompt delivery. If you need to change or cancel your order, contact us immediately at support@akemyo.com. While we'll do our best to accommodate your request, we cannot guarantee modifications once an order has been processed.​

9. Do you offer gift cards or gift wrapping?

Currently, we do not offer gift cards or gift wrapping services. We are exploring these options for future offerings.​

10. How can I provide feedback about my experience?

We value your feedback. Please share your thoughts and suggestions by emailing us at support@akemyo.com. Your input helps us improve our products and services.​

If you have any other questions not addressed here, feel free to contact us at any time.